Questions and answers

Answers about credits, tools, and the AI9 marketplace

Short answers about AI9: how credits work, what each studio does, how the marketplace and creator profiles work, and where to get help. The questions here are the ones that come up most often in the first week of using the platform, answered without assuming you have read anything else first. Where a fuller explanation exists, each answer links through to the guide that covers it, so this page stays quick to scan while still pointing you at the detail when you need it.

Credits and billing

What credits are used for, how costs differ by tool and model, where to see your balance, and how top-ups work.

Tools and workflows

What each studio is for, how to run a generation, and how to save, download, or refine the results.

Marketplace and profiles

How to buy and sell resources, publish a creator profile, and what happens to the work you list.

Accounts, profiles and privacy

How sign-in works, what a public creator profile shows, how to make one private again, and what happens to your generated media and uploads. Private media is served through signed URLs and is never exposed by a public listing.

Getting unstuck

What to do when a generation fails or returns something unusable, how queued jobs behave when a model is busy, and how to reach support when the answer is not on this page. Most issues come down to model choice or prompt structure, both covered in the guides.